As a newbie dialysis technician, patients ridiculed😢 me concerning my pace. Many people complained about how slow I was and their need to get to work or school on time. This hurt my feelings but I knew something must be done about this. I took a long hard look at my weak areas and began to work on them.
My first weak area with the most complaints was speed and efficiency. How could I move at a better pace without making mistakes and being efficient at the same time? My second problem was the turnover. How could I get patients in and out on time better? I had more areas but those were two main issues I was having. So I did a model like the one below: I analyzed, pondered and took action.
1. Analyze your problems💭- Where are you going wrong? Draw a pie chart and fill it in with your weak areas.
Draw a pie circle and fill it in with your weak areas. 😉
2. List the steps you pondered on😌
3. Take action based on your steps and stay consistent.😊
Not only is it crucial that you do this circle pie chart but also ASK YOUR PATIENTS!💭 I always asked my patients how I was doing each week and to tell me the honest truth and they did. Some disclosed to me that they didn't like my method and they preferred a different way. I ABSOLUTELY LOVE 💓💓💓FEEDBACK! This is what will help you GROW👌 and IMPROVE👍 and BE THE BEST👏! Even if the feedback is negative, still take it and learn from it. It was a patient that first showed me the way to some of my great methods that are frequently praised by other patients. Please talk to them and be open-minded and that is the biggest key to you being the best dialysis worker!!
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